Plastic Fantastic Hyde Review - Total Rip Off - Your not kidding!
(Hyde)
This is one of their websites - http://www.plasticfantastic.uk.com/
We recently had fascias, gutters and soffits fitted by this bunch of cowboys! Never again!!
Where do i start?
Well the cost for one thing.
I am a great believer in the adage you get what you pay for. Alas in this case it would seem i got a shoddy company with shoddy workmanship and appalling customer service.
Funny cos i do not remember asking for any of that or in fact being promised it either.
So here is an email i sent to the owner/boss:-
The gutter at the front is still dripping.
In addition to this we have now had a chance to step back and
look at it properly. The gutter goes up at either end where it adjoins to the
neighbours. This in effect will mean that any water will not drain away but
collect in the middle of ours.
The gutter itself is wonky and is not straight along its length.
I never made mention of a number of other points before as I
just wanted to get the job sorted but as I am now at my whit’s end both
with your company and the fitters I feel I should share some of my issues.
We paid a lot of money for a job that we could have easily got
done much cheaper and to no worse standard than your company has provided.
We were told that the area would be cleaned up and all rubbish
removed – it was, and still is, a poor clean up, as there is a mess all over
the back and front of the garden. The rubbish was not removed in its entirety
as it was put in our bin. Which has since been empted.
We have had issues from day one with the fitters not turning up
when they were supposed to. Not doing what they were asked to and making it up
as they went along. We have had issues with neighbours as a result of their
intervention between them.
The leaks remain.
The gutter is not straight.
Yesterday I found a piece of roof tile on the upstairs window
sill. This gives me great reason for further concern.
Furthermore, when Steve came round he stated that “you do not
use sub-contractors” and that the fitters use “scaffolding” so as to work at
waist level. Neither of which is true. This is also stated on your literature.
At no point have we had you or anyone else for that matter offer
any apology for issues raised nor has anyone even asked if everything was okay.
I want this resolved as a matter of priority but what I do not
want is the same fitters.
I shall leave this with you.
So that email was read and no action taken.
I emailed a week later with reference to the previous mail and stating how appalled i was with the customer service.
That mail was also read and still no action taken.
Furthermore i am still waiting for a receipt for payment and the so called welcome pack from this "rip off" company.
What i did not put in the letter above (because they already new about it) was the part where they put the gutter, fascias and soffits in the wrong place!! Yes they put them part way across the neighbors and were short on our side.
When
we called the company at no point were we asked if everything was okay. At no point has anyone offered so much as an apology.
I have now emailed trading standards.
You have been warned!!
JCS.
