Here is an abridged version of my COMPLAINT!
My compliant is in relation to BSkyB.
In short I used their online form to cancel my subscription. The form
is specific in that it is a drop down with only one option which is to
"cancel" a subscription.
I did this three times, giving two whole months notice. The min period is one month.
I did it three times over the following month. Therefore giving notice 3 times over the month.
I have received a threat of debt collection for a months subscription which they say i owe due to not having cancelled.
I have spoken to them on the phone twice. I have emailed many, MANY times in relation to this.
They insist that the form is "not a valid way to cancel" and i have to call them to cancel.
My argument is, and still remains, that i used a specific form intended
for the purpose of cancelling a subscription as built by Sky.
I
will not be letting this matter drop and will be contacting the CE, CAB
and posting on every forum and social network that will allow.
Outstanding customer service SKY!
