Well the post below should explain the title of this post.
I posted thsi first on the Citroen Facebook page in the hope that i would get the service I have yet to recieve from the dealership.
Alas i have had not response and therefore i must commit to my promise of posting anywhere i see fit.
The purpose of which is to...
A) Warn others and B) Hopefully provoke some response from Citroen.
So to the post:-
Can anyone tell me if they have experienced these issues:-
I have a DS3
The gear change is clunky and noisy.
The brakes lock on even after being stood for a matter of hours.
The brakes make a grinding noise when in normal use.
The retain plastic pin has fallen through the bodywork.
More details:-
The car has been in twice and will have to be booked in again!
They change the cables on the gear change mechanism and it improved "slightly"
They "glued" the mat retaining pin. Clearly not very well!
They stripped and "Cleaned" the brakes - Twice!
When speaking to them they just try to talk their way out of the
issues. Trying to say we must have pulled the mat up without pressing
down on the clip first. - NOT TRUE!
They say that it is "normal" for the brakes to lock on and that it is down to "Extreme temperature conditions" - NOT TRUE !
They are disputing that there is anything wrong with the gear change.
They disputed that even before deciding to change the cables.
After a lengthy discussion with the "service" department their last
comments were along the lines of - "If we can get you to sit in with the
technician he can probably try to explain the reasons why these
problems have occurred"
In other words someone else to patronize us and try and fob us off with excuses and shifting the blame to us.
Oh, the car was bought from NEW.
It has 4000 on the clock!
We have had a DS3 for 3 years prior to this one with NO PROBLEMS!
Are we happy = Not one little bit!!!
Will we buy a Citroen again - Not a chance!
If this is the "Official" Citroen page then take note:-
We want, need, insist these issues are fixed.
If we do not get a response from "you" then we will post this on every possible page, forum, site, blog we can find.
We will also email every car manufacturer, car publication, TV show, news paper and department within Citroen UK and Worldwide.
Now one would hope that my calm and measured approach has caught the
eye of someone out there and that they will consider their response
carefully.
One would also hope that they do not try to make excuses
and waste any more of our time in the way in which your "service"
department has thus far.
