PLEASE READ and SHARE !!
Here is what I posted on there page and they removed it and blocked me!
I am going to share this on here as a warning to others.
Chances are it will be removed but I will not let this matter drop as I am totally disgusted and outraged at National Tyres!
This is what I sent earlier today - I will try to keep this short and polite but i am very annoyed to be honest.
After a phone call to your Ashton under Lyne branch this morning to inquire as to the cost to have the two tyres repaired we were given a price.
However what the person failed to mention was that the cost is for each repair not each tyre.
We took the car in and this information was only then passed on to us.
As we were now in a catch 22 position we had no alternative but to have the work carried out.
I am not best pleased and this should have been clearly stated at the time.
I look forward to your response -
The response was somewhat less than satisfactory but I shall post it below to show a balanced view -
Hi John,
Our apology for the inconvenience that has been caused to you.
What should obviously occur is for a member of the branch to clarify the costs involved so that you are satisfied with the quote, but unfortunately there has been a miscommunication here and I apologise for this.
You can lodge a complaint of course via the contact form on the website and we will take recourse to re-educate the staff to better communicate themselves with valued customers like yourself.
NOW THIS IS THE FINAL STRAW! -
Having had to wait hours for the repairs to be carried out we receive a phone call to say that one of the tyres could not be repaired and that we would have to buy a new tyre.
Yet again stuck in a no win position as they say they have removed the nail which meant that we had NO CHOICE now but to buy a new tyre.
So instead of leaving it in place and ASKING if we would like a new tyre oh NO they take it out leaving us NO CHOICE!
SO... we reluctantly said ok.
OVER and hour later we went down to pick it up. NO phone call to say it was done!
Sure enough it was done - don't worry our time is not important !!
THEN - You will hopefully see by the picture we found damage to one of our alloy wheels!
This is just one of several pictures which i have available.
THREE of the spokes have actually been damaged !!
After being TOLD this was nothing that they had done and despite the fact that only that morning the car had been in for a service at Citroen, had a pre-service check and had a full valet before being returned, National Tyres still insisted this was nothing to do with them.
The manager has taken photos as well even though they denied it could possibly be them.
This has cost us DEARLY in Time and MONEY and will cost us yet more to have our wheel now repaired!!
I will NOT be letting this matter drop and will do all that i have at my disposal to ensure that I am either compensated or failing that I will make it my mission to contact as many people via any social media as I can on a regular basis to see that anyone and everyone reads this.
I know for a fact that others have had the same experience with other branches and I would like to hear from you here. Ideally with specifics and photos please!
